FAQ
Membership resistration
If I change the address, name or e-mail address, what should I do?
I would like to stop receiving mail magazines.
I forgot my password.
I would like to change my password.
I can't log on to the system.
I would like to stop my membership.
Purchase of products
Can I purchase products without registering membership?
Can I order by e-mail?
Some products become sold out even if I put them into my cart.
I want to buy a product which is now sold out. Any possibility to purchase in the future?
Do you charge delivery cost?
How can I check my order?
I have not received any e-mail for my purchase.
Can I cancel my order after settlement?
Can I change my order after settlement?
Can I purchase products through Japan Mint Online Shop from any countries outside Japan?
Are there any other methods to purchase products from Japan Mint?
Which products cannot I purchase at Japan Mint Online Shop for Overseas Customers?
Are there any products which are not listed on the Japan Mint Online Shop, but available by other methods?
Application of products
Can I order products without member registration?
Can I check my order?
Can I change the number of additional order?
Can I change the product I applied?
Can I cancel my application?
Payment
How can I pay for my purchase?
Is your website safe for the use of credit card?
When will the payment be charged to my credit card?
I cannot complete my payment procedure though I am using a valid credit card within expiration date. Why?
Dispatch and delivery of product
Which delivery company do you use?
How long does it take to receive products I purchased?
I haven't received a purchased product yet .
Can I change my address after settlement?
Return and exchange
I got defective product. What should I do?
I received product which I don't want to buy. Can I refund or change?
How can I confirm the Mint's receive of retuned product?
Miscellaneous
What features are provided at my page section?
I haven't received any e-mail.
Q.When I purchase products from outside Japan, do I need to bear customs and import duties and other fees?
What is the Delivered Duty Unpaid (DDU) defined in INCOTERMS 2000?
Do you use cookie?