HomeFAQ

FAQ

  • Membership resistration

    Q.

    If I change the address, name or e-mail address, what should I do?

    Q.

    I would like to stop receiving mail magazines.

    Q.

    I forgot my password.

    Q.

    I would like to change my password.

    Q.

    I can't log on to the system.

    Q.

    I would like to stop my membership.

  • Purchase of products

    Q.

    Can I purchase products without registering membership?

    Q.

    Can I order by e-mail?

    Q.

    Some products become sold out even if I put them into my cart.

    Q.

    I want to buy a product which is now sold out. Any possibility to purchase in the future?

    Q.

    Do you charge delivery cost?

    Q.

    How can I check my order?

    Q.

    I have not received any e-mail for my purchase.

    Q.

    Can I cancel my order after settlement?

    Q.

    Can I change my order after settlement?

    Q.

    Can I purchase products through Japan Mint Online Shop from any countries outside Japan?

    Q.

    Are there any other methods to purchase products from Japan Mint?

    Q.

    Which products cannot I purchase at Japan Mint Online Shop for Overseas Customers?

    Q.

    Are there any products which are not listed on the Japan Mint Online Shop, but available by other methods?

  • Application of products

    Q.

    Can I order products without member registration?

    Q.

    Can I check my order?

    Q.

    Can I change the number of additional order?

    Q.

    Can I change the product I applied?

    Q.

    Can I cancel my application?

  • Payment

    Q.

    How can I pay for my purchase?

    Q.

    Is your website safe for the use of credit card?

    Q.

    When will the payment be charged to my credit card?

    Q.

    I cannot complete my payment procedure though I am using a valid credit card within expiration date. Why?

  • Dispatch and delivery of product

    Q.

    Which delivery company do you use?

    Q.

    How long does it take to receive products I purchased?

    Q.

    I haven't received a purchased product yet .

    Q.

    Can I change my address after settlement?

  • Return and exchange

    Q.

    I got defective product. What should I do?

    Q.

    I received product which I don't want to buy. Can I refund or change?

    Q.

    How can I confirm the Mint's receive of retuned product?

  • Miscellaneous

    Q.

    What features are provided at my page section?

    Q.

    I haven't received any e-mail.

    Q.

    Q.When I purchase products from outside Japan, do I need to bear customs and import duties and other fees?

    Q.

    What is the Delivered Duty Unpaid (DDU) defined in INCOTERMS 2000?

    Q.

    Do you use cookie?